At the end of the course the student will be able to master the basic principles of Quality Management and how these can be implemented in production and service environments. Techniques for the continuous improvement of products, services and processes will also be presented with particular reference to the UNI ISO 9000 series standards.
Teaching Methods
Front lessons - group exercises
Assessment Methods
Final exam using multiple choice tests. The evaluation criteria will take into account the degree of knowledge of the subject, the clarity of the exposition, the language skills, the use of scientific terminology and the ability to establish logical connections
Texts
The exam can be prepared using the slides presented during the course and by consulting the series rules ISO UNI 9000
Contents
• Quality Management Principles: The concept of quality and the links with the company organisation • Regulatory landscape and evolution of quality management systems • ISO 9001:2015: overview of requirements, context of the Organization, analysis of the internal and external context, risk Based Thinking, Documented information • Analysis of business processes: primary and secondary processes • Control and management of processes • Documentation describing the processes • The design of work procedures and instructions • Implementation of the quality management system • Measurement, analysis and improvement • Evaluation of any non-compliant products/services and their relevance • Analysis of indicators • Inspections, evaluation and surveillance visits • Involvement and motivation of Human Resources • Statistical tools and techniques for quality • Continuous Improvement • Practical examples of application of quality management systems
