Call center service times are lognormal: A Fokker-Planck description

Academic Article
Publication Date:
2018
Iris type:
1.1 Articolo in rivista
Keywords:
Call center; Fokker-Planck equations; kinetic models; lognormal distribution; prospect theory; service time; Modeling and Simulation; Applied Mathematics
List of contributors:
Authors of the University:
Handle:
https://iris.unipv.it/handle/11571/1223678
Published in:
MATHEMATICAL MODELS & METHODS IN APPLIED SCIENCES
Journal