Publication Date:
2005
Iris type:
2.1 Contributo in volume (Capitolo o Saggio)
Keywords:
CRM; Customer Relationship Management; Information Systems; Sistemi Informativi; Sales Force Automation; Fiedl Force Automation; Service Systems
List of contributors:
Motta, GIANMARIO PIERO ANTONIO
Book title:
Sistemi Informativi per l'Impresa Digitale