The process of digitalisation in radiology as a lever for organisational change: the case of the Academic Integrated Hospital o f Verona

The purpose of this research is to analyse the organisational becoming produced by the implementation of the digitalised system for the Request and Medical Reports of Radiologic Examinations inside the Academic Integrated Hospital of Verona (AOUI) and by the related effects on the actors who interact with it. This system represents a module that will merge into the project of the Electronic Case History, which is currently underdeveloped. The adopted methodology is the qualitative study based on semi-structured interviews. Twelve people have been interviewed among the hospital's representatives, including the directorate (one interview), health management (two interviews), chief of information systems (one interview), radiologists (four interviews), radiology and neurology technicians (two interviews), health physicists (one interview), head nurse of the medicine ward and some nurses. This study highlights positive and negative elements on the organisational level and on the level concerning all people involved in the becoming.