The impact of IT-enabled customer service systems on service personalization, customer service perceptions, and hotel performance

Articolo
Data di Pubblicazione:
2017
Tipologia CRIS:
1.1 Articolo in rivista
Keywords:
Affordance; IT-enabled customer service systems; Service personalization; Share shift; System design; Development3304 Education; Transportation; 1409; Strategy and Management1409 Tourism, Leisure and Hospitality Management
Elenco autori:
Autori di Ateneo:
Link alla scheda completa:
https://iris.unipv.it/handle/11571/1212871
Link al Full Text:
Pubblicato in:
TOURISM MANAGEMENT
Journal

Dati Generali

URL

www.elsevier.com/inca/publications/store/3/0/4/7/2/