The impact of IT-enabled customer service systems on service personalization, customer service perceptions, and hotel performance
Academic Article
Publication Date:
2017
Iris type:
1.1 Articolo in rivista
Keywords:
Affordance; IT-enabled customer service systems; Service personalization; Share shift; System design; Development3304 Education; Transportation; 1409; Strategy and Management1409 Tourism, Leisure and Hospitality Management
List of contributors:
Piccoli, Gabriele; Lui, Tsz-Wai; Grün, Bettina
Published in: