MAIN GOALS The goal is to explore the importance of soft skills in the workplace and clarify the role of the consultant in consultancy firms, and to give students practical tools and knowledge to understand how consultancy firms work, and the importance of soft skills needed in order to manage teams, launch start-ups, relationships with customers and complicated situations (conflicts, claims).
LEARNING OUTCOMES At the end of the course, students will be able to understand the different types of soft skills and the typical path of a consultant with the related roles, and to have more elements in order to evaluate to start this career. Additionally, students will be able to "sell" their ideas / projects, managing the relationship within the audience in terms of public speaking , negotiation skills and cultural intelligence.
Prerequisiti
Basis of Management, Usage of presentation tools (Power Point / Keynote). Basis of Project Management are useful but not mandatory
Metodi didattici
-Lectures -Teamworks - Guest speakers (e.g. top managers ,entrepreneurs, mentors)
Verifica Apprendimento
A specific project will be assigned to student groups. Every group will prepare a final presentation that will be presented to the class in order to verify also the public speaking and successful presentation skills
Testi
- The Seven Habits of Highly Effective People, Stephen R. Covey - Augmented Lives, Massimo Canducci · How to Win Friends & Influence People, Dale Carnegie · Our Iceberg Is Melting, John Kotter and Holger Rathgeber · How To Deal With Difficult People: Smart Tactics for Overcoming the Problem People in Your Life, Gill Hasson
Contenuti
Soft skills: • Soft Skills to enhance manager and employee performance • Soft skills to empower entrepreneurial mindset and entrepreneurial behavior • Main soft skills to cover: o Leadership skills, o communication skills, o Negotiation and conflict management o Team building o Interpersonal relationships, o Emotional intelligence o Cultural intelligence o Cross cultural management Consultancy: • Introduction to Consultancy: History, diffent types and most famous companies • The Consulting Lifecycle • Consulting Framework and Methodologies • The Proposal Process • Technology in Consulting • Innovation Consulting • Financial of Consulting • Visual Communication & soft skills in Consulting • Career Path and Future Trends in Consulting
